Auckland Level 3 Update

Good morning,

With Auckland moving in to alert level 3 until at least midnight on Friday the 14th of August, Autohub staff will be transitioning back to working from home this morning.

Unfortunately, this may result in some disruption to our services. Staff will begin getting set up throughout the day and will continue to respond to emails and calls as quickly as possible.

Please note the following important information regarding the next few days:

Our transporters will continue to deliver vehicles under alert levels 2 and 3. Please ensure that your compliance centre and/or delivery address is open and able to receive vehicles. Any vehicles which are not able to be delivered will be taken back to storage at your cost. If you need to make any changes to deliveries, please let us know immediately so we can implement these changes. We’ve asked transporters to call 1 hour prior to delivery, please provide contact details if your vehicles are not going to a compliance centre.

We are wary of creating a significant backlog and delay with the couriers as previously experienced during the nationwide lockdown. As a result and with the office closing, we will cease sending original export certificates from our office for the remainder of the week. Copies will be available on request in the interim.

This will be reviewed as the situation regarding alert levels is updated. We appreciate that this will cause some delays, particularly for our customers outside of Auckland, however your patience is very much appreciated at this difficult time.

As all staff will be working away from the office, emailing customerservices@autohub.co.nz is the preferred method of contact in the interim. We’re working with our external I.T. teams to arrange call forwarding, however this may take some time. In the interim, please just email the Customer Services Team and they can either call you back or respond accordingly.

Thank you for your understanding at this difficult time, we’re looking forward to dropping back down to alert level 2 soon and returning to ‘business as usual’ as soon as possible.

Stay safe and take care.

Autohub NZ